Privacy Policy

When you contact us, book a consultation, or use our services, we may collect your full name, date of birth, gender, phone number, email address, and postal address.

As a fertility and reproductive health clinic, we collect medical history, test results, treatment records, and other health-related information necessary to provide you with appropriate care. This information is treated with the highest level of confidentiality.

We automatically collect certain technical data when you visit our website, including IP address, browser type, pages visited, and time spent on the site, through cookies and similar technologies.

We use the information we collect to: • Schedule and manage your consultations and appointments • Provide fertility treatments and medical care • Communicate with you about your health and treatment plans • Send appointment reminders and follow-up information • Improve our website, services, and patient experience • Comply with legal and regulatory obligations under Indian law • Conduct internal research and quality improvement (using anonymised data only)

We do not sell, rent, or trade your personal or medical information to third parties. We may share your information only in the following circumstances: • With treating doctors, specialists, and healthcare staff involved in your care • With laboratories and diagnostic centres for testing purposes • With legal or regulatory authorities when required by law • With your explicit written consent All third parties with whom we share information are bound by confidentiality obligations.

We implement appropriate technical and organisational measures to protect your personal and medical information against unauthorised access, disclosure, alteration, or destruction. Patient records are stored securely and access is restricted to authorised personnel only. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website uses cookies to improve your browsing experience, analyse website traffic, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the website.

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you have the right to: • Access the personal data we hold about you • Request correction of inaccurate or incomplete data • Request erasure of your data in certain circumstances • Withdraw consent where processing is based on consent • Nominate a representative to exercise these rights on your behalf To exercise any of these rights, please contact us using the details below.

We retain your medical records for the period required under applicable medical and legal regulations. Website usage data is retained for a shorter period as required for analytical purposes. When data is no longer needed, it is securely deleted or anonymised.

Our website may contain links to third-party websites (such as Google Maps or social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please contact us: Santasa IVF & Endosurgery Institute Email: mysore@santasaivf.com | hassan@santasaivf.com Phone: 9620099936 (Mysuru) | 9620099969 (Hassan)